StudyGround Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Use ("Terms") set out the conditions and procedures for use of the educational information services (the "Service") provided by StudyGround Co., Ltd. ("Company"), and the rights and duties of the Company and users (members and non-members). These Terms also cover other matters needed for use of the Service. These Terms apply to services delivered via PC, mobile applications (Android and iPhone), and other electronic means, unless such application conflicts with the nature of the Service.

Article 2 (Definitions)

For the purposes of these Terms:

• User: any member or non-member who accesses and uses the Service provided by the Company.
• Member: a User who concludes a service use agreement with the Company and receives a member ID.
• Paid Member: a Member who pays for a paid Service for a Service Period.
• Service: all acts and functions the Company makes available to Users through wired or wireless devices. The term includes the "Contents" provided by the Company.
• Service Period: the period during which a Member uses a purchased paid Service.
• Contents: data or information expressed in text, voice, audio, image or video produced or processed in electronic form.
• Service Fee: the fee a Member pays to the Company to use a paid Service.
• Membership: a paid product that grants the Member the right to use a paid Service and that may be limited to the exam type paid for (e.g., TOEFL, IELTS).
• Personal Information: information that identifies a living person, such as an email address, telephone number, or social media identifier.
• Data: outcome information (including problem results and question details) that a Member produces while using the Service.
• Withdrawal: termination of the service use agreement by the Company or by a Member after use.
• Post: files, links, comments, messages, images and other materials a Member creates while using the Service.

Article 3 (Effect and Amendment)

• These Terms take effect when a User agrees to them, applies for membership, and the Company accepts the application.
• When the Company amends the Terms, it shall set the content and effective date, and notify Members of the amendment, its effective date, and the reasons for the change at least 7 days in advance. For amendments that disadvantage Members or involve material matters, the Company shall notify Members at least 30 days in advance.
• The Company shall state that Members who do not agree may terminate the agreement within 7 days (30 days for materially disadvantageous changes). If a Member does not express intent to terminate within that period, the Member will be deemed to have agreed to the amendment.

Article 4 (Other Rules)

Matters not set out in these Terms shall be governed by the Online Digital Content Industry Development Act, the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Standardized Contracts, the Guidelines on Protection of Digital Content Users, and other applicable laws.

Article 5 (Notice to Members)

• The Company may notify Members by email, text message, Service in-app message, homepage posting, or pop-up notice.
• If the Company gives notice and a Member does not express disagreement within 7 days in the manner the Company designates, the Member shall be deemed to have received and agreed to the notice.

Chapter 2. Membership

Article 6 (Membership Application and Information)

• Applicants shall read and agree to the Terms and provide the minimum Personal Information required for Service use. The Company may require identity verification.
• Applicants must provide true information; they bear responsibility for false information.

Article 7 (Acceptance of Membership)

• The Company may refuse or terminate acceptance for false identity, false registration, duplicate contact information, improper use, unlawful purpose, prior disqualification, under-14 applicants without guardian consent, or other reasonable grounds.
• Members must provide contactable and accurate information; the Company may verify such information.

Chapter 3. Service Provision and Use

Article 8 (Scope and Hours of Service)

• The Service is provided 24 hours per day in principle, except for special circumstances.
• The Company may modify or suspend part or all of the Service for operational or technical reasons.
• Paid Services are available only for the Membership type purchased by the Member.

Article 9 (Suspension or Restriction of Service)

The Company may temporarily suspend Service for repair, maintenance, replacement, or communication loss.

Chapter 4. Rights and Duties of Parties

Article 10 (Company Duties)

• The Company shall strive to provide continuous and stable Service.
• The Company shall establish and follow a Privacy Policy to protect Personal Information.
• The Company shall not disclose Member Personal Information without consent except as required by law or for investigation.

Article 11 (Terms for Individual Services)

The Company may set separate terms for individual Services. Consent to such terms is required when a Member first uses the individual Service. Those terms prevail over these Terms.

Article 12 (Protection of Personal Information)

• The Company collects the minimum Personal Information necessary.
• The Company obtains consent for Personal Information collection except where law requires it, where it is necessary to perform the transaction, or where it is necessary for payment.

Article 13 (ID and Password Management)

• Members are responsible for managing their ID and password.
• Members bear responsibility for consequences from negligent management or misuse, unless the Company is at fault.
• Members must notify the Company of unauthorized use.

Article 14 (User Obligations)

Members shall not:

• wrongfully use another Member's ID;
• allow others to use their ID or Service;
• transmit mass information that disrupts Service operation;
• reproduce or use Service information for other purposes without Company consent;
• infringe intellectual property rights;
• spread unlawful or immoral information;
• commit acts that reasonably associate with criminal activity;
• post obscene or violent content;
• use abusive language in Customer Service communications;
• violate Company policy or applicable law;
• misuse Service Fees;
• reverse-engineer or alter the Service; or
• use automated access or other abnormal methods that cause server load.

Chapter 5. Membership Withdrawal and Disqualification

Article 15 (Termination of Use Agreement)

• Members may request withdrawal and must follow Company procedures. The Company will process withdrawal and destroy Personal Information in accordance with law.
• Members must request refunds before withdrawal; refunds are not possible after withdrawal.

Article 16 (Disqualification and Suspension)

• The Company may disqualify or suspend Members for violations without prior notice.
• Disqualified Members cannot request refunds for suspended services.

Chapter 6. Miscellaneous

Article 17 (Copyright)

• The Company owns intellectual property rights to trademarks, logos, Content and advertisements.
• Members are responsible for their posted content.
• The Company may use programs to detect and block software that infringes copyrights.

Article 18 (Copyright for Posts)

• The Company does not require Members to provide third-party copyrighted works or Personal Information and is not obliged to examine contributions.
• A Member who provides original content grants the Company a license to use that content commercially as necessary.
• Posts may be used as study material and the Member consents by agreeing to the Terms.

Article 19 (Damages)

The Company or Members may claim damages caused by the other's fault; however, the Company is not liable for damages caused by free Service interruption, data loss, or deletion.

Article 20 (Subscription Withdrawal and Termination)

Members may withdraw or terminate the Service agreement within 7 days from the date of conclusion. If the agreement is performed differently than intended, withdrawal may be possible within 3 months from availability or 30 days from awareness.

Article 21 (Effect of Withdrawal)

• The Company will refund payments by the same method within 3 business days of acknowledgment, or notify if that is not possible.
• Refunds follow applicable law, including the Act on Consumer Protection in Electronic Commerce.

Article 22 (Payment)

Subscription Pass terms mirror those in the Korean Terms: monthly billing, automatic renewal, retry on failure, and KST reference for billing dates.

Article 23 (Discount Codes)

Discount codes are subject to Company policy, non-transferable, non-refundable, and may be revoked if obtained fraudulently.

Article 24 (Refund)

The Company will refund if:

• The Company cannot provide the Service; or
• The Member requests a refund and the Company approves.

Paid Services are eligible for refund only if the Member has no record of using the paid Service within 7 days of purchase. Use is determined by the Company's objective logs.

Article 25 (Overcharge)

The Company will refund any overcharge by the same payment method. If impossible, the Company will notify Members.

Article 26 (Limitation of Liability)

• The Company is not liable for force majeure events.
• The Company may change Services for operational or technical needs and will notify Members.
• The Company is not liable for Member-caused service issues or for accuracy of member-posted content.

Article 27 (Dispute Resolution)

Disputes are governed by the laws of the Republic of Korea. Legal actions shall be filed with the Seoul Central District Court or the competent court under civil procedure law.